How to Resolve LESCO Bill Issues by Filing an Online Complaint Form in 2025

Dealing with billing errors or discrepancies can be frustrating, but Lahore Electric Supply Company (LESCO) has made it easier than ever to resolve such issues. In 2025, LESCO will provide an efficient online complaint form for customers to report problems with their electricity bills. Whether it’s an incorrect amount, late delivery, or a missing bill, you can now address these concerns without visiting a LESCO office.

Problem	Resolution via Online Complaint Form
Incorrect Billing	Report errors in billed amount by providing your reference number and details.
Missing Bill	Lodge a complaint for non-receipt of your bill and request a copy.
Overcharging	Submit evidence of overcharged units or fees and request correction.
Payment Not Updated	File a complaint to update payments that are not reflected on your bill.
Other Billing Issues	Use the online form to report additional concerns like late delivery.

Also Read: How to Pay LESCO Bill in Installments and Extend Due Dates in 2025

How to File an Online Complaint Form

Follow these simple steps to file a complaint online with LESCO:

Complete Guide

1. Visit the Official LESCO Website: Access to lesco.gov.pk and navigate to the “Complaints” or “Contact Us” section on the homepage.

2. Select the Complaint Type: Choose “Billing Issue” from the list of complaint categories.

3. Enter Your Details: Fill out the form with the following information:

• Reference number (found on your bill).
• Name, address, and contact information.
• Details of the issue (e.g., incorrect billing, missing payment, or overcharging).

4. Upload Supporting Documents (If Required): Attach any relevant documents, such as a scanned copy of your bill, proof of payment, or a screenshot of the error, to support your case.

5. Submit the Form: Finally, after reviewing your details, click “Submit” to lodge your complaint. You will receive a confirmation number to track your complaint status.

What Happens After Submitting a Complaint?

Once your complaint is submitted, LESCO’s support team will review the issue and take corrective action. You can expect a resolution within a few working days. Updates on the status of your complaint will be sent via email, SMS, or the online portal.

Tips for Filing an Effective Complaint

• Double-check your reference number to avoid delays.
• Finally Provide a clear and detailed description of the problem.
• Upload accurate and relevant supporting documents.
• Keep the confirmation number for tracking purposes.

Common Issues Resolved via the Complaint Form

Consumers often face various issues related to electricity billing that require immediate attention. Incorrect billing, such as errors in unit calculation or additional charges, is a common concern. Another frequent issue is the non-receipt of bills, where customers either do not receive their bills or experience delays in delivery. Payment discrepancies can also arise when payments made by customers are not reflected on their bills. Overcharging, often caused by incorrect meter readings, can result in inflated bills, creating financial strain for consumers. Additionally, customers may need to request late fee adjustments if they are unfairly charged due to billing errors.

Benefits of Filing Complaints Online

Reporting issues online with LESCO offers several advantages that make the process seamless and efficient. It allows customers to address problems from the comfort of their homes, eliminating the need to visit a LESCO office in person. Additionally, online complaints are processed promptly, ensuring faster resolutions to the issues faced by consumers. The system also promotes transparency by enabling users to track the status of their complaints anytime using the provided confirmation number. Moreover, customers can directly access support services through the portal, making the entire process user-friendly and accessible.

You may also read: How to Correct LESCO Bill and Use Complaint Number in 2025

Conclusion

Filing an online complaint form with LESCO in 2025 is a hassle-free way to resolve billing issues. By following the steps outlined above, you can report problems, provide necessary details, and track your complaint until it is resolved. With LESCO’s commitment to customer satisfaction, addressing your billing concerns has never been easier. Ensure you use this service to save time and avoid the inconvenience of visiting a physical office.

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